DUTV BETFRED CUP CONNECTIVITY ISSUE ON SATURDAY

Dundee United would like to apologise for the connectivity issues experienced by customers on Saturday which resulted in the first 17 minutes of the Peterhead fixture being unavailable. 

This was due to an encoding/decoding issue experienced by a third-party supplier at an external location. Our third-party supplier has apologised and has taken steps to understand what went wrong and prevent similar issues from happening again in the future. 

The issue meant that customers were unable to receive the video and audio for the first 17 minutes of the match until a solution was found.  

We are sorry for any disappointment that this issue caused, and would like to offer customers a partial refund of £5.00 to compensate for not being able to watch the early part of the match. Any customer who was affected by this and who would like to apply for a £5 refund, should do so by emailing DUTV@streamdigital.tv before 12 noon on Tuesday.